FREQUENTLY ASKED QUESTIONS
Straight answers.
If your question isn't here, Synapse answers at any hour, and our team during business hours.
Icosmind
Icosmind is an Algerian artificial intelligence company, based in Algiers, that works with businesses across Algeria. It designs complete systems for businesses (website, bookings or orders, dashboard, mobile app, AI assistant) and helps them grow with a dedicated marketing department.
We are based in Algiers and work with businesses in all 69 wilayas. Most of the work is remote: strategy calls and project meetings by video or phone, Sunday to Thursday on Algiers time, and a live version to review at every stage. When a project calls for it, we meet you in Algiers.
Businesses that want a serious, lasting system: clinics, hotels, schools, shops, manufacturers, insurers, professional firms, agencies and many more. Each industry we serve has its own version of Brain, and we tailor the system to other activities too.
Because a price without context means nothing: two clinics or two shops have neither the same needs nor the same volume. We present the options and their pricing during the strategy call, then confirm them in a written proposal.
The simplest way is to book a strategy call online, Sunday to Thursday, Algiers time. You can also send us an email or ask Synapse, our assistant.
French, Arabic and English. Our team and Synapse answer in all three, and the websites and apps we build can be delivered in each of them. Synapse also understands Darja, and so do the assistants we build for you.
Brain
Brain can replace most standalone tools (website, diary, client files, tracking spreadsheets) with a single system. When you want to keep an existing tool, such as accounting software, we connect it rather than replace it.
Yes. The marketing department is one module among others. You can start with the website, bookings or orders and the dashboard, and add marketing later.
The parts that have to work in the field, such as a courier app or an entry scanner, are designed to cope with a weak connection and to sync as soon as the network returns. The rest of the system works online.
Yes, and it is planned for: every launch includes training for the people involved and clear documentation. The dashboard is designed to be quick to pick up.
Development
Yes. We build iOS and Android apps from a shared codebase, published under your company's name on the App Store and Google Play, and connected to the same back office as your website.
Every website is built for search from the start: technical structure, speed, content, structured data and language versions. Rankings also depend on competition and time; nobody can honestly guarantee first place.
Yes. Depending on the project, you have an admin area to edit text, images, offers, opening hours or products without touching the code.
Yes. We integrate CIB and Edahabia card payments through the interbank platform, under the contract your bank signs with you. We also handle cash on delivery and track collections in your dashboard.
Marketing
It builds the strategy with you, creates the content, runs your ads and social media, looks after your reputation on Google and can follow up your enquiries. Everything is measured through to the sale and presented in a monthly report.
Meta (Facebook and Instagram), Google (Search, Maps, YouTube), TikTok, Snapchat and LinkedIn, depending on your business and your audience. Each channel has a specific role in the plan.
Our team: graphic designers, motion designers, video editors and, for videos that need them, actors and content creators. We can also organise photo and video shoots at your premises.
Yes, in the Publications section of our work, sorted by industry and by format, wherever our clients have agreed to them being shown.
Synapse and your data
Synapse is Icosmind's AI assistant. It answers your questions in writing or by voice, in French, Arabic and English, and understands Darja. It shows you the relevant pages and modules, sends you a dossier and books your call.
Yes, so that we can follow up on your request and improve our answers. They are kept for a limited period, never sold, and you can ask for them to be deleted. The details are in our privacy policy.
Yes, like any artificial intelligence. It relies on the content of our website, and important information, such as a project's scope or pricing, is always confirmed by our team.
Through role-based access, encryption, a log of sensitive actions and regular backups. We support you with your obligations under Law 18-07 as amended, on the protection of personal data.
The strategy call
It is a conversation with an Icosmind consultant, by video or by phone, Sunday to Thursday on Algiers time. We talk about your business and your goals, walk you through Brain for your industry, screen by screen, then present the options that suit you.
No. The strategy call is not charged: it is our first working meeting, to understand your business and show you what we would build. Our services themselves are always set out in a written proposal.
To prepare the call and show you straight away what is relevant to you: your industry, your priorities and your timeline. It takes a minute and makes the call far more useful.
Yes. The confirmation email contains a link to reschedule or cancel your call at any time before it is due to start.
If we can help, you receive a written proposal: scope, timeline, investment and terms. You take the time to read it and we answer your questions.
Sunday to Thursday, Algiers time, except on public holidays. You pick your slot from those shown when you book, and the confirmation email reminds you of the date and time of your call.
Another question?
Synapse answers at any hour. To talk about your project, book a call.